Customer Information
   


We use latest and most secure checkout systems at www.craftsite.co.uk

 How to order

Our Internet shopping service is available 24 hours a day, every day via an online shopping basket linked to a secure checkout. Secure debit/credit card processing is carried out by Securetrading. Simply click the "Add to Basket" buttons next to the items you require. You can view the contents of your shopping basket by clicking the "View Basket" icon at the top right of any product screen. When you are ready to order click the "Checkout" button.

Payment Options   

To pay by debit or credit card, just click the "Checkout" on the Shopping Basket screen. The secure payment screen will appear. Please carefully enter your card details as requested. If you experience any problems, you can call us on 01670 714466. If we cannot take your call immediately, please leave a message and we will return your call.

To pay by phone, choose "Pay by telephone" on the "Payment Options" list on the checkout screen. When you click the checkout button, you will see a screen showing your  order. If it is correct, please call 01670 714466 and have your debit or credit card details ready.

To pay by PayPal, choose PayPal on the "Payment Options" list on the checkout screen. When you click the checkout button you will be redirected to the PayPal website where you will have the option of paying from your PayPal balance. Please note that if you do not have sufficient funds in your PayPal account, PayPal may send us an "echeque". These take at least 10 days to clear and we are not able to despatch your order until we receive clearance from PayPal.

All prices are in British Pounds. We  do not accept any other currency and we cannot advise on exchange rates.

We will normally despatch your order within 3 business days (excluding weekends) when all items are in stock. Please allow 10 business days for delivery. If your order is urgent, please contact us. We may be able to despatch your order via next day courier at an additional cost, depending on availability of stock.

 Out of stock items

We keep as much in stock as possible, but if a part of your order is out of stock, we will notify you of the delay and despatch your order as soon as possible.  If our suppliers are out of stock, the item will be marked as out of stock on your packing slip and we will send it on to you as soon as we can for no additional postage charge. If you would prefer a refund, please let us know and your card or PayPal account will be credited with the full value of the missing item/s.

Unavailable Items

If an item is not available we will refund the price paid by the customer.
 

 Postage and packing rates - UK Only

Order Value
Service - UK Only
Cost
Less than £30
Super 3 Day
£2.99
£30 or more
Super 3 Day
FREE
Less than £100
Priority Tracked*
£8.99
£100 or more
Priority Tracked*
FREE
Less than £100
Urgent Courier**
£8.99
£100 or more
Urgent Courier**
FREE
*Please select Priority Tracked option on the checkout page
**Please select the Courier option on the checkout page

*Please note:
1.
There is a £2.99 delivery charge to any UK address for the Super 3 Day option on orders of less than £30.  Orders of £30 or more are delivered free in the UK. When the subtotal in your shopping basket reaches £100 the delivery charge is removed automatically from the Priority Tracked and Urgent Courier options.
2.
We can't guarantee that your order will be processed and despatched on the day you place it. If your order is urgent, please contact us.
3.
Super 3 Day and Priority Tracked Priority services apply to the all UK postcodes. Urgent Courier deliveries do not include Saturdays and Sundays. Courier service to the Highlands and to offshore destinations is available at extra cost, please ask for a quotation.
4.
The Delivery address must have a UK postcode. This includes Great Britain, Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses.
5.
Free postage and packing is based on Super 3 Day Service to any UK postcode. Priority Tracked delivery is available at checkout at a cost of £8.99 for any address with a UK postcode. Urgent Courier delivery option is available at £8.99 for mainland UK except Highlands and Islands.

 Delivery - UK Only

This paragraph applies only to orders despatched to addresses covered by UK postcodes. You should normally expect to receive your order in 10 days. Orders that include printing, cutting or other manufacturing processes may take up to 15 days to complete. Super 3 Day and Tracked Priority delivery services are by Royal Mail and are available to any UK address. Our standard next day courier service covers the UK mainland except the Highlands, but this does not guarantee that orders will be despatched on the day they are received. If your order is urgent, please contact us and we will advise on delivery times. Courier service to the Highlands and Islands and to non UK addresses is available at extra cost.
If goods are not delivered within 15 working days of despatch, please contact us. If we cannot trace the order, we will send a replacement within the next 7 days.

 Overseas Customers: Please Read Carefully

If you wish to place an order, you must enter a delivery address and a valid UK postcode to qualify for the postage and packing rates quoted above. We do despatch orders to European Union addresses, subject to the payment of a surcharge to cover shipping and insurance. If a non UK delivery address is entered we will advise the customer of the surcharge based on the delivery address and the shipping costs. Subject to the customer's agreement we will add the additional shipping cost to the original order cost and the order will be despatched on clearance of the payment.

Please note that due to customs charges we will not ship to any address outside of the European Union.

All prices on the website apply regardless of the delivery address or the address of the purchaser. No discounts or refunds will be made in connection with VAT or any other taxes.

If the customer does not agree to our terms and conditions, the order will be cancelled and we reserve the right to deduct an administration charge from any refunded payments.


 Returns and Refunds

If your goods arrive in a damaged or faulty condition, please contact us within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Please contact us before returning damaged goods.

If you are not satisfied with anything you have ordered, please return the item(s) to us within 7 days of receipt. Please enclose a copy of your invoice  indicating what is being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit  to us. Any replacement items should be ordered through the website as a new order.

Some items, e.g.. paper, card, envelopes and flowers must not be returned in padded envelopes unless additional reinforcement is inserted. Goods must be returned in an as new condition. It is your responsibility to ensure that returned goods are suitably packed for posting. A refund will not be given on any return goods that are not received in an as new condition.

Where non-faulty goods are returned and the total order amount is reduced to less than £100 when the order was sent via Priority or Urgent Courier Service, refunds will be given less the postage or courier charge.

Refunds for returned items will be made via the payment method by which the purchase was made within 14 days of receipt of the returned item(s).

 
Cookies

To comply with European Laws on the use of Cookies on a website, we need to inform you how Cookies are used on the Craftsite website. Cookies are small files that sit behind the scenes of your internet browser, they cannot carry viruses or install malware on to your computer. They are used purely to store basic information, such as shopping basket contents and to make sure that your order details are correctly stored.

We use cookies to keep track of what you have in your basket, and so that the contents are correct when you click "view basket". We also use cookies to analyse anonymous data to help us understand how people interact with our site. We never store any personal information or any sensitive information like your credit card details.

You can learn more about them in your web browser help files.

To order products on craftsite.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site but your shopping basket will not work properly.
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 Contact us


 

Please click this button
to send us an e-mail
Postal Address:
Craftsite, Unit 6i
Admiral Business Park
Nelson Way
Cramlington
Northumberland
NE23 1WG
Telephone number
01670 714466
Shop Opening Times:
Monday to Saturday 10 am to 5 pm.
How To Find Us:
8 miles north of Newcastle Upon Tyne, turn off the A1 onto the A1068. Follow the signs to Cramlington then Nelson Industrial Estate.
Click here for a Google map
Click here for a local map.
 
Thank you for using Craftsite

All receipts for purchases are sent by e-mail. Please ensure that you have given us a working e-mail address.

All orders are acknowledged by e-mail. If you do not receive an e-mail from us within 3 working days, send us an e-mail and we will confirm the status of your order.

Please see our information section for customer service and contact details



All prices include VAT AT 20%
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High quality card making supplies at low prices  http://www.craftsite.co.uk
Craftsite web site and the Craftsite Shop created and are maintained by T & M A Nicholson Web site design graphics foil printing and photography.
 
Excess Postage and Special Delivery
If you would like us to send your order by special delivery, send us an e-mail and we will advise of the additional cost.

 Copyright © T&MA Nicholson 2005-2015