 How to order
Our Internet shopping service is available 24 hours a day, every day via an online shopping basket linked to a secure checkout. Secure debit/credit card processing is carried out by Securetrading. Simply click the "Add to Basket" buttons next to the items you require. You can view the contents of your shopping basket by clicking the "View Basket" icon at the top right of any product screen. When you are ready to order click the "Checkout" button.
Payment Options
 To pay by debit or credit card, just click the "Checkout" on the Shopping Basket screen. The secure payment screen will appear. Please carefully enter your card details as requested. If you experience any problems, you can call us on 01670 714466. If we cannot take your call immediately, please leave a message and we will return your call.
To pay by phone, choose "Pay by telephone" on the "Payment Options" list on the checkout screen. When you click the checkout button, you will see a screen showing your order. If it is correct, please call 01670 714466 and have your debit or credit card details ready.
To pay by PayPal, choose PayPal on the "Payment Options" list on the checkout screen. When you click the checkout button you will be redirected to the PayPal website where you will have the option of paying from your PayPal balance. Please note that if you do not have sufficient funds in your PayPal account, PayPal may send us an "echeque". These take at least 10 days to clear and we are not able to despatch your order until we receive clearance from PayPal.
We will normally despatch your order within 1 to 3 business days (excluding weekends). Please allow 5 business days for delivery.
Our retail shop is open 7 days a week. The hours are Monday to Saturday 10 am to 5 pm, Sundays 10 am to 4 pm. click here for a local map and address.
Out of stock items
We keep as much in stock as possible, but if a part of your order is out of stock, we will notify you of the delay and despatch your order as soon as possible. If our suppliers are out of stock, the item will be marked as out of stock on your packing slip and we will send it on to you as soon as we can for no additional postage charge. If you require a refund on an out of stock item, it will be removed from your order.
Postage and packing
Order Value
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Service - UK Only
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Cost
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Less than £59.95
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1st class post
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£3
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Less than £59.95
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Courier*
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£4.95*
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£59.95 or more
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Courier*
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Free*
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*Please note:
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1.
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Courier deliveries do not include Saturdays and Sundays.
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2.
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We can’t guarantee that your order will be processed and despatched on the day you place it. If your order is urgent, please contact us.
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3.
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These services and prices apply to the UK mainland except some remote parts of Scotland. Excess shipping charges may be applied to offshore or remote locations. Courier service to the Highlands and to offshore destinations is available, please ask for a quotation.
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4.
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The Delivery address must have a UK postcode. This includes Great Britain, Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses.
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5.
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The standard postage and packing charge for orders of less than £59.95 is £3. This is based on Royal Mail 1st class post or standard parcels for heavier items. Courier delivery option is available at checkout and the cost of this is £4.95.
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6.
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Postage and packing is free on orders totaling £59.95 or more and these will usually be sent via a courier service at no additional cost.
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Delivery
This paragraph applies only to orders despatched to addresses covered by UK postcodes. Our aim to despatch orders within 1-2 working days, but this may take longer and orders that include printing, cutting or other manufacturing processes may take up to 14 days to complete. Most orders are sent by Royal Mail First Class post. Heavy parcels are sent by Parcel Post. If goods are not delivered within 10 working days, please contact us. If we cannot trace the order, we will send a replacement within the next 7 days.
Overseas Customers: Please Read Carefully
If you wish to place an order, you must enter a delivery address and a valid UK postcode. We may despatch orders to overseas addresses, subject to our discretion and to the payment of a surcharge to cover shipping and insurance. If a non UK delivery address is entered we will advise the customer of the surcharge based on the delivery address and the shipping costs. Subject to the customer's agreement we will add the additional shipping cost to the original order cost and the order will be despatched on clearance of the payment.
All prices on the website apply regardless of the delivery address or the address of the purchaser. No discounts or refunds will be made in connection with VAT or any other taxes.
If the customer does not agree to our terms and conditions, the order will be cancelled and we reserve the right to deduct an administration charge from any refunded payments.
Returns and Refunds
If your goods arrive in a damaged or faulty condition, please contact us within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Please contact us before returning damaged goods.
If you are not satisfied with anything you have ordered, please return the item(s) to us within 7 days of receipt. Please enclose a copy of your packing slip indicating what is being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit to us. Any replacement items should be ordered through the website as a new order.
Some items, e.g.. cards, envelopes and flowers must not be returned in jiffy bags unless additional reinforcement is inserted. Goods must be returned in an as new condition. It is your responsibility to ensure that returned goods are suitably packed for posting. A refund will not be given on any return goods that are not received in an as new condition.
Where non-faulty goods are returned and the total order amount is reduced to less than £59.95, refunds will be given less the £3.00 postage charge.
Refunds for returned items will be made either by cheque or to the credit/debit card on which the purchase was made within 14 days of receipt of the returned item(s).
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Contact us
Craftsite is owned and operated by T & M A Nicholson
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Please click this button
to send us an e-mail
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Postal Address:
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Craftsite, Unit 6i
Admiral Business Park,
Nelson Way,
Cramlington,
Northumberland,
NE23 1WG
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Telephone number
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01670 714466
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Excess Postage and Special Delivery
If you would like us to send your order by special delivery, send us an e-mail and we will advise of the additional cost.
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